Limitation on Warranty

Inventive Edge, LLC dba RazorBack Offroad ™ (RBO) warrants to the original purchaser that each new RazorBack Offroad™ (RBO) product will be free from defects in material and workmanship for a period of twelve (12) months from date of purchase.

RBO’s obligation under this warranty, statutory or otherwise, is limited to the repair or replacement at the RBO factory, or at a point designated by RBO, of such part or parts as shall appear upon inspection by RBO to be defective in material or workmanship. In no event shall RBO accept such notification later than twelve (12) months from date of purchase. This warranty is not transferable.

Except as expressly set forth in this warranty, RBO makes no other warranty, express or implied, and hereby disclaims all other warranties including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. RBO shall in no event be liable for claimed downtime, claimed loss of profits or goodwill, or any other special, incidental, indirect, or consequential damages concerning or relating to any product or parts, whether based on negligence, strict liability, breach of contract, breach of warranty, misrepresentation, or any other legal theory, regardless of whether the loss resulted from any general or particular requirement which RBO knew or had reason to know about at the time of sale.

RBO makes no warranty, express or implied, as to the finished products manufactured or supplied by another manufacturer and supplied by RBO to purchaser, including, but not limited to, any boat or vehicle to which an RBO product may be affixed or any accessories, and RBO expressly disclaims any implied warranties of merchantability and fitness for a particular purpose as to such equipment or products. This language shall in no way affect or diminish the rights of the purchaser to rely on such warranties as are extended by such manufacturers or supplies. RBO shall, to the extent permitted under applicable law, pass on to the purchaser such manufacturer’s or seller’s warranty.

RBO, whose policy is one of continuous improvement, reserves the right to improve its products through changes in design or materials as it may deem desirable without being obligated to incorporate such changes in products previously sold.

This warranty is not intended to cover or include the following items, which are set forth by way of example and not limitation:

  • Normal deterioration of trim, paint, lettering, appearance of items due to wear or exposure to weather, etc.
  • Any damage or defect due to accident, misuse, abuse, operation exceeding rated loads, Improper or unauthorized repairs, failure to provide reasonable and necessary maintenance, or uses of which the equipment was not designed or intended.
  • Alterations or modifications that affect performance, operations, or reliability.

Products Covered

All Products carrying the Razorback Offroad ™ (RBO) name. (All other products purchased from other manufacturers are limited to that manufacturer’s warranty.)

RBO 100% Money Back Guarantee:

The RBO 100% Money back guarantee pertains to any Razorback Offroad ™ (RBO) Branded product purchased online directly from RBO. If you are not 100% satisfied with the product for any reason, just return the product back to RBO and RBO will refund 100% of the purchase price of the product. In order to receive refund for product return, RBO must be notified in writing or via email within 30 days of product purchase that user wishes to return product. In order for a product to qualify for the 100% money back guarantee, claim must be filed must be filed within 30 days of purchase date. Once the product is returned to RBO, RBO will send a check to the user to cover the initial product cost less freight charges if any. This offer does not include freight or transportation cost (See Return Policy). It is the responsibility of the purchaser to pay all freight charges. In no way will RBO be responsible to refund freight cost to end user. If RBO determines that the product was blatantly destroyed or damaged due to negligence of the purchaser, this refund offer will be null and void.

This warranty does not obligate RBO to bear the cost of labor or transportation charges in connection with the repair or replacement of any parts found to be defective, nor shall it apply to a product upon which repairs or alterations have been made unless authorized by RBO.

Return Policy

The Purchaser, when returning a Product, must follow the following steps:

  1. The Purchaser must have proof of purchase of any damaged Product. The Purchaser must obtain from Razorback Offroad ™ (RBO) a Returned Merchandise Authorization (RMA) will be given along with the correct address where to ship the damaged product.
  2. The Purchaser must pay all shipping costs to deliver the damaged Products to RBO and must send the damaged Product along with the RMA and proof of purchase together.
  3. Upon receipt of damaged Product, RBO will determine whether the damaged Product is covered under the Limited Warranty. If it is, RBO will repair or replace the Product. If the Product is replaced, the Product that is originally returned by the Purchaser shall become the exclusive property of RBO. If the returned Product is not covered under the Limited Warranty, RBO will notify the Purchaser before taking any further action with regard to repair or replacement, which would be at the Purchaser’s cost.
  4. Customer is responsible to pay shipping charges to RBO for product inspection. RBO will pay return freight if product is found to be under warranty using UPS Ground or equivalent.
  5. If customer would like to have their product returned overnight or via rapid freight methods, RBO will give customer the option to pay for rapid freight options.
  6. Notice to Owner or User

    It is the responsibility of the Owner or User to go to our Product Registration pageto register your RBO product. Failure to register product will void any expressed or implied warranties of RBO products. Filling out your online warranty registration is very important in the event that RBO should ever need to contact you concerning the compliance of your registered equipment with any applicable safety standards, the information you have provided on the warranty registration transfer below will ensure your immediate notification. User should also read and understand all operations manuals pertaining to the product purchased. User should also consult with all manufacturers operations manuals regarding the addition of aftermarket products to their machines to make sure that RBO products can be used without affecting the machine’s performance and handling. When in doubt please consult with your local UTV dealer.

    For more information regarding Safe operation of your Off-Road Vehicle Please go to www.rohva.org or similar organization.

    LIMITATION OF LIABILITY

    Inventive Edge LLC total liability for any and all losses and damages arising out of any cause whatsoever shall in no event exceed the purchase price of the products or parts in respect of which such cause arises, whether such cause be based on theories of contract, negligence, strict liability, tort or otherwise. Inventive Edge LLC shall not be liable for incidental, consequential or punitive damages or other losses. Inventive Edge LLC shall not be liable for, and consumer assumes liability for, all personal injury and property damage connected with the handling, transportation, possession, installation, other use or resale of the product, whether used alone or in combination with any other product or material. If Inventive Edge LLC furnishes technical advice to consumer, whether or not at consumer’s request, with respect to installation, application, or use of the product and/or its related parts, Inventive Edge LLC shall not be liable for such technical advice and buyer assumes all risks of such advice and the results there of. NOTE: Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations or exclusions, wholly or partially, may not apply. The portions of this limited warranty and limitation of liability shall be considered severable and all portions that are not disallowed by applicable law shall remain in full force and effect.

Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country;s customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well.

 

Additional Information: Below are some additional information regarding international shipments going to Canada you may reference as well as refer to sites such as www.thefinalcost.com in order to get an estimate on these import costs.

Fees for Canada orders.

Brokerage Fees

The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.

UPS

When UPS Customs Brokerage handles your imports, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.

(Source: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html)

Taxes

Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax – varies by province) based on the declared value.

*Razorback Offroad will not declare any false indication on the customs to avoid or reduce these fees.